BOOK AN APPOINTMENT

Activating and using a client portal is essential in managing your care while seeing an Invicta provider. Using the client portal, you can quickly and securely message your provider, join your telehealth sessions, and access support resources. After speaking with an Invicta care specialist, you will receive an email prompting you to create an account. Once you have created your portal account, there will be a few documents for you to review.

Five to ten minutes before your appointment time: Follow this link: https://www.therapyportal.com/p/invicta3/telehealth/ You can also access this link by logging into your portal account. Select your clinician from the dropdown menu. You will automatically be placed in a waiting room for your session. Your clinician will admit you to the waiting room when he/she is ready for you. Please make sure to have reliable internet service, that the camera and microphone are on, and that the volume on your speakers is up. Telehealth appointments may take place in your car if your internet connection is strong; however, please make sure that you are parked. If you are not admitted by the clinician by 10-15 minutes after your appointment time, please call the front desk at (888) 744-2779.

The cost of a therapy session depends on a few things, including your insurance plan, provider's qualifications, location, and session length. Pricing is calculated based on your current plan details and you will be billed after your session. If session costs don't match your expectations, please send a message in your client portal to contact our billing team. Invicta does not charge your card on file until we've heard back from your insurance company confirming the amount you are responsible for, typically 3-4 days after your appointment. If you're a self-pay client, you can expect a charge 2-3 days after your provider submits your session's invoice. Additionally, you can track the status of your invoices directly by accessing your client portal.

If you are covered by multiple insurance plans, please confirm with your primary insurance that they have your secondary insurance plan on file by requesting to update your Coordination of Benefits (COB). Also, please remember to send a copy of your secondary health insurance card to Invicta's billing team to avoid being charged under your primary benefits only.

Card on File: All clients, except those using Medicaid, must have a card on file. This requirement ensures that any patient responsibility for care is properly paid to your provider and covers any no-show or late cancellation fees. Virtual clients, even those using Medicaid, must have a card on file.

Automatic Charges: If you have insurance information on file, Invicta will automatically charge your card on file for your portion of the cost (patient responsibility) after receiving coverage information from your insurer. This amount is determined based on the portion your insurance does not cover. Submitting Insurance Information: Please provide your insurance information before your first session and anytime your coverage changes to avoid being charged the cash pay rate. This ensures we can bill your insurer promptly and correctly. Timing of Charges: For clients using insurance, expect your card to be charged 3-4 days after your appointment. This timeline may vary depending on how quickly your insurer processes the claim and can occasionally be shorter or longer.

Automatic Charges: If you pay out of pocket for your session (not utilizing insurance), the card provided will be automatically charged after each session. Timing of Charges: If you are a cash-pay client, your card will typically be charged 24-48 hours after your provider submits the invoice for your session. You will be charged at the provider's advertised self-pay rate unless a different rate has been agreed upon in advance.

Invicta does not offer payment plans, and refunds cannot be issued to one card and then billed to a different card.